ISSN 1671-3710
CN 11-4766/R
主办:中国科学院心理研究所
出版:科学出版社

心理科学进展 ›› 2012, Vol. 20 ›› Issue (11): 1709-1717.doi: 10.3724/SP.J.1042.2012.01709

• 主编特邀 •    下一篇

消费者决策分析的新视角:双通道心理账户理论

李爱梅;郝玫;李理;凌文辁   

  1. 暨南大学管理学院, 广州 510632
  • 收稿日期:2012-05-14 出版日期:2012-11-15 发布日期:2012-11-01
  • 通讯作者: 李爱梅
  • 基金资助:

    国家自然科学基金项目(70871054, 71171096)。

A New Perspective on Consumer Decision: Double-entry Mental Accounting Theory

LI Ai-Mei;HAO Mei;LI Li;LING Wen-Quan   

  1. Management School, Jinan University, Guangzhou 510632, China
  • Received:2012-05-14 Online:2012-11-15 Published:2012-11-01
  • Contact: LI Ai-Mei

摘要: 双通道心理账户是指人们在购买决策时具有一个双向通道的心理账户, 其中一个通道记录了付款后消费者剩余的正效用, 而另一个通道则记录了除去消费后付款带来的负效用。当消费与支付联结紧密时, 会让人们更易想起支付的痛苦, 从而降低消费快感, 此时快乐弱化系数(a)大; 当消费与支付联结较弱时, 人们更不易记起支付的金额, 从而在消费时拥有更多快乐, 此时痛苦钝化系数(b)大。文章通过整理已有研究发现:先付款后消费的a 系数更小, 而先消费后付款的b 系数更小; 奢侈品的a 系数更大, 而必需品的b 系数更大; 吝啬者的a 系数更大, 而挥霍者的b 系数更大。文章进一步阐述了影响消费者购买联结的心理机制是债务规避和负的时间偏好、支付贬值等。在此基础上为消费者做出购买决策以及商家选择促销方式提出了建议。同时也为消费者决策行为研究提供了新的视角和研究课题。

关键词: 双通道心理账户, 联结, 快乐弱化系数, 痛苦钝化系数, 消费者决策

Abstract: Prelec and Loewenstein (1998) introduced a “double-entry” mental accounting theory, in which one set of entries recorded the “net” utility derived from consumption after subtracting the disutility of associated payments, and the other set recorded the "net" disutility of payments after subtracting the utility of associated consumption. The mental coupling of payment and consumption increased the pain of paying and reduced the pleasure of consumption, indicating a big coefficient of pleasure attenuation (a). While the mental decoupling of payment and consumption reduced the perceived cost of the activity and therefore boosted the likelihood of enjoying the consumption, indicating a big coefficient of pain buffering (b). Several findings are summarized: a small coefficient of pleasure attenuation (a) is perceived when consumption is after payment, while a small coefficient of pain buffering (b) is perceived when payment is after consumption. It is also found that luxury has a big coefficient of pleasure attenuation (a), while necessity has a big coefficient of pain buffering (b). The tightwad has a big coefficient of pleasure attenuation (a) and the spendthrift has a big coefficient of pain buffering (b). Additionally, the psychological mechanism of coupling, such as debt aversion and negative time preference, payment depreciation etc., and the advices to behavior decision are discussed. And meanwhile, new perspective and research subject on consumer behavior decision are proposed.

Key words: “double-entry&rdquo, mental accounting, coupling, coefficient of pleasure attenuation, coefficient of pain buffering, consumer decision